Terms of service

No Minimum Orders

We don’t have a minimum order overall, you just need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands and the Channel Islands). Please observe the minimum quantities on each product when ordering.

Delivery 

Providing your order is in stock we aim to dispatch all orders within 3-5 working days. All orders for mainland UK customers will be sent via next-day delivery. For international customers, we may use different services, but our primary services are DHL for our EU Customers, and UPS for the US and Canada. 

Online Selling

If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, eBay or Etsy without strict permission from Ohh Deer.  

If you’re an online-only company then we will request further information from you before approving your account.

If you are selling our products online then please match our RRP.

Back Orders

If you’ve ordered an item that is out of stock, we’ll notify you at the point of checkout. You'll be presented with an option to have your order split and create a backorder or wait for the order to be fully in stock. If the wait period is longer than 2-weeks we will get in touch to let you know. If the item has been discontinued then we’ll remove it from your order and notify you.

Returns

We do not offer sale or return on our products unless this has been personally agreed with your account manager/sales agent. Please report any discrepancies within 14 days of receiving your order to wholesale@ohhdeer.com.  

Credit

If you like to pay for your orders in advance you can easily do this via our checkout which will give you the option to pay for your order at this stage. 

We accept payment from all major credit and debit cards, PayPal, Stripe, and Apple Pay.

All new customers based in the United Kingdom will automatically be placed onto credit terms with us ranging from 14-net to 30-net. To pay with credit terms please select credit terms or BACS at checkout. 

Customers can apply for 30-day credit terms by contacting our sales team via wholesale@ohhdeer.com

Payment

Your invoice will provide you with all the information you need for making payment to us. If your invoice is on a proforma basis then you will be required to pay at the time of ordering. 

If you have a credit account with us, we’ll start to process your order once received unless you have an outstanding, overdue invoice.

Exclusivity

Exclusivity within a certain location is at our discretion. Where we are made aware of unique trading conditions, we may limit stores to what ranges they can stock.